FREE Shipping over $199*

Wide range of Printer Supplies and Office Products

Fast delivery across Australia

Firmware Updates

Printer Firmware Updates: Why Your Generic Cartridges Might Stop Working

Ever clicked “yes” to a printer firmware update without a second thought? Hold on! These updates, while intended to improve your printer, can have an unexpected consequence: they might make your generic cartridges stop working.

Here’s why:

  • Your printer is like a mini computer: Just like any computer, your printer has software that controls its functions. This software is called firmware.
  • Updates can change how your printer works: Firmware updates are like tweaks to this software. They can fix bugs, improve performance, or even add new features.
  • Generic cartridges are made for specific firmware versions: When a company makes a generic cartridge for a printer model, it’s designed to work with that model’s current firmware.
  • Updates can make your printer a “new model” for cartridges: Think of it this way: after a firmware update, your printer is essentially a slightly different model from the manufacturer’s perspective. Those generic cartridges you were using might not recognize this “new model.”

For example: Imagine you have a printer model MB5360 and use generic cartridges that work perfectly. A firmware update installs, and your MB5360 becomes an MB5360 “version 2” in the eyes of the cartridges. Those generic cartridges might not function anymore.

What to look out for:

  • Frequent updates: Firmware updates happen often, so keep an eye out for them.
  • Error messages: If you see messages like “Cannot Detect Ink” or “Ink Cartridge Not Recognised” after an update, it’s a sign your generic cartridges might be incompatible.

What are your options?

  • Switch to genuine cartridges: This is the safest option if you’re unsure about future updates.
  • Try to disable automatic updates (consult your printer’s manual): This might prevent future updates from causing problems, but some manufacturers don’t allow this.

Important Note: Many sellers cannot offer refunds for generic cartridges that become incompatible due to firmware updates.

The takeaway? While firmware updates can benefit your printer, they can also impact your use of generic cartridges. Weigh the pros and cons before clicking “yes” to an update, especially if you rely on generic cartridges for printing.