Help & Information
Find information about shipping, delivery, tracking, payments, stock availability and ordering at Inkjet Online. If you still need assistance, email sales@inkjetonline.com.au.
Shipping & Delivery
Street address delivery
- Free shipping on eligible orders over $199*
- $11.95 flat-rate delivery under $199
Printers & bulky items
- $18.95 delivery fee
- Free shipping does not apply to printers or bulky products
PO Boxes & Parcel Lockers
- $11.95 for orders over $199
- $23.90 for orders under $199
- $37.90 for printers & bulky items
Dispatch times
- Orders placed before 2pm AEDT usually dispatch same business day
- Typical metro delivery: 1–2 business days
- Remote areas may take up to 5 business days
*Free shipping excludes PO Boxes, Parcel Lockers, printers and bulky items. Shipping prices include GST.
Order Tracking
Tracking details and invoices are emailed once your order has been dispatched. Most deliveries can be tracked online using the carrier tracking number provided.
Stock & Availability
Stock availability may vary depending on warehouse location and supplier availability. If you need to confirm stock before ordering, please email sales@inkjetonline.com.au.
Orders, Refunds & Changes
Invoices & refunds
- Invoices are emailed after dispatch
- Invoices are also available in your customer account
- Refunds for unavailable items are processed promptly
Order changes
- Orders generally cannot be changed after payment confirmation
- Please review your cart carefully before placing your order
Finding the Correct Product
The fastest way to find compatible supplies is by searching your printer model or cartridge code using the website search bar.
Example cartridge code: CF226A
Payment Options
- Visa and MasterCard payments via Stripe
- Apple Pay and Google Pay on supported devices
- Bank transfer (EFT)
Accounts & Ordering Information
- Inkjet Online operates as an online store only
- No customer pickup service is available
- Phone and fax orders are not accepted
- Orders must be placed securely through the website
- Credit accounts are not available