Customer Help

Many of your questions can probably be answered with the information below. If not, please feel free to contact us via email below so we can help. We do answer emails 🙂

Shipping Costs

FREE shipping for applicable orders over $85*
for orders under $85 we charge a fee of $10.95

* Bulky Items – please note orders for printers and large items are not eligible for free delivery – a fee of $10.95 is applicable.

Is Your Product in Stock

Please send us an email. It’s the quickest and easiest way to communicate with us as we can answer out of business hours.  We can check stock levels and let you know asap before your place your order.  Our stock levels are not live and updated as best we can.

Shopping with Inkjet Online

Do you have stores when I can pick up my order?
We are now offering ‘Click & Collect in Blackwood SA. If you don’t have a convenient location for delivery we are now offering our commercial printing store in blackwood south australia, as a collection point.  Click and Collect is free if you order totals over $85 otherwise there is a fee of $10.95.  We will order in your product and let you know when it’s ready for your collection. Please note, you must place your order online. We have to order in your products for your collection.

Do you accept phone or fax orders?
Please place your order online. We do not accept phone orders or fax orders as our payment system requires you to enter details online.

How do I find the cartridges I want to order?
Use the search box. Simply type in your cartridge number or machine model number.

How do I place an order?
It’s easy to place an order online. Once you have located the items you need simply place the item you require in your shopping cart by selecting the quantity you wish to order and clicking the “Add To Cart” buttons.
You may change the contents of your shopping cart at anytime, by selecting “Shopping Cart” from the top menu. When you add items, your shopping cart will be updated and a summary will be displayed at the top of the right hand menu. When you are finished, click on the “Check out” menu option on the top menu to complete your order.

How do I know if my order has been received?
You will receive an email confirmation that your order has been received, this is to indicate that we have received your sales order.

Do I receive an invoice for my order?
Yes you will receive an invoice. Your invoice will be emailed to you once your order has been packed and shipped. Parcel tracking information will also be supplied on your invoice. You can also log into your account at any time to view your Invoices and tracking details.

Shipping Information

How do I qualify for free shipping?
We offer free shipping for orders over $85*. This means if your order is equal to or above our “Free Shipping” value, the delivery charge will not apply. Please note – for bulky items such as printers & other large items a delivery charge may apply.

How much for shipping if I only need a small order?
We offer free shipping for orders over $85. This means if your order is equal to or above our “Free Shipping” value, the delivery charge will not apply, otherwise a $10.95 charge will apply.

Can you deliver to my PO Box?
Sorry no, we do not ship to PO Box or Parcel Locker addresses.

How long will delivery take?
Once payment has been confirmed, received or shown deposited as clear funds, goods will be dispatched within 24 business hours. Usually you will receive items no later than 3 working days, often the next day. Your order is delivered by the fastest and most reliable couriers in the industry.

Can I track my order?
Yes, you can certainly track your order. Once your order is packed and dispatched with one of our premium shipping service providers, your tracking number will be provided by email with your invoice and you can login to your account at any time to view details.

My order hasn’t been delivered yet, where is it?
Placing your order and making your payment will ensure your order will be processed, picked and packed as quickly as possible for dispatch. Your order should be delivered to you within 3 working days, often this is the next day.
If we have problems processing your order then we will try to contact you, so please ensure you have given us a valid telephone number and email address.

I wasn’t home when the Courier attempted delivery, what now?
Deliveries can only be made where a signature to verify the delivery can be obtained.
If you are not home when the courier attempts delivery, they will take your parcel to a collection point for you to collect.
Please be aware – if your address is outside of the courier’s delivery network you will have to collect your parcel from a collection point.

Payment Options & Information

What are my payment options?
We accept any valid Visa or MasterCard as credit card payment options using the Stripe online payment system. Alternatively, you may direct deposit into our bank account.

Please note if you choose to pay for your order via eft bank deposit your order will dispatched once funds have cleared into our bank account. Our bank details are provided on the order confirmation page prior to completion of the order process and also on your order confirmation email which is sent immediately after you click the “Submit” button.
We also offer PayID as a payment option.

What are your bank details so I can make my payment?
When making an eft payment, please ensure to include either your ‘order number’ or your ‘order name’.
BSB 085183 Account: 472915081 Name: Inkjet Online Bank: NAB

What are your PayID details?
Our PayID details:
Name: Lee Martin Pty Ltd
Type: email

Can I change or cancel my order once I’ve made payment?
Due to our fast turn around times it is unlikely we will be able to alter your order after it is placed. Please call us immediately on 08 8370 3344, or email as soon as possible and we will do what we can.

I have not received an email confirmation for my order, what’s wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made when you entered your email address.
To help us keep our records correct and up to date, you can change your email address through the “My Account” at the top of the page or by sending us an email via our “Contact Us” form with your name, phone number and the correct email address. This should allow us to accurately locate your order and correct the error.

Do you offer accounts?
At this time we require payment before orders are dispatched.

Product is out of stock
If your product is out of stock and you have placed an order, we will endeavour to process a refund on the same day of ordering. Please note your money will not be refunded to your credit card for a couple of days.

Contact us for any further enquiries