Having Trouble Logging In?
Please ensure you have registered on our new website. We transferred to a new system in March 2020 last year. For previous customers your account / login details were not able to be transferred to the new system. This means using your previous log in details will not work. We need you to create new ones. You can also shop with us as a ‘guest’, you don’t have to register. Add products to your shopping cart and checkout.
Don’t forget to update your details in your browser. This means, Chrome, Edge, Firefox, Safari and others. If you have saved your passwords in your browser they too will need to be updated to the new ones you created.
Shipping Information
How do I qualify for free shipping?
We offer free shipping for orders over $85*. This means if your order is equal to or above our “Free Shipping” value, the delivery charge will not apply. Please note – for bulky items such as printers, furniture & other large items a delivery charge may apply.
How much for shipping if I only need a small order?
We offer free shipping for orders over $85. This means if your order is equal to or above our “Free Shipping” value, the delivery charge will not apply.
Can you deliver to my PO Box?
Yes, we can deliver to PO Boxes and Parcel Lockers. We use the Australia Post E-Parcel system to dispatch orders. Please note: this is not an express service. Delivery can take anywhere from 3-10 days, depending on your location.
How long will delivery take?
Once payment has been confirmed, received or shown deposited as clear funds, goods will be dispatched within 24 business hours. Usually you will receive items no later than 3 working days, often the next day.
We use StarTrack Couriers where possible which is an express service. Orders sent to post office boxes, or parcel lockers are dispatched with the Australia Post E-Parcel system, which is not an express service. Delivery can take anywhere from 3 – 10 days, depending on your location.
Can I track my order?
Yes, you can certainly track your order. Once your order is packed and dispatched with one of our premium shipping service providers, your tracking number will be provided by email with your invoice.
My order hasn’t been delivered yet, where is it?
Placing your order and making your payment will ensure your order will be processed, picked and packed as quickly as possible for dispatch. Your order should be delivered to you within 3 working days, often this is the next day. Australia Post E-Parcel shipping can take anywhere from 3 – 10 days depending on your location. It’s not an express service.
If we have problems processing your order then we will try to contact you, so please ensure you have given us a valid telephone number and email address.
I wasn’t home when the Courier attempted delivery, what now?
Deliveries can only be made where a signature to verify the delivery can be obtained.
If you are not home when the courier attempts delivery, they will take your parcel to a collection point for you to collect.
Please be aware – if your address is outside of the courier’s delivery network you will have to collect your parcel from a collection point.
Payment Information
What are my payment options?
We accept any valid Visa or MasterCard as credit card payment options. Alternatively, you may direct deposit into our bank account.
Please note if you choose to pay for your order via eft bank deposit your order will dispatched once funds have cleared into our bank account. Our bank details are provided on the order confirmation page prior to completion of the order process and also on your order confirmation email which is sent immediately after you click the “Submit” button.
We also offer PayID as a payment option.
What are your bank details so I can make my payment?
When making an eft payment, please ensure to include either your ‘order number’ or your ‘order name’.
BSB 085183 Account: 472915081 Name: Inkjet Online Bank: NAB
What are your PayID details?
Our PayID details:
PayID: sales@inkjetonline.com.au
Name: Lee Martin Pty Ltd
Type: email
Can I change or cancel my order once I’ve made payment?
Due to our fast turn around times it is unlikely we will be able to alter your order after it is placed. Please call us immediately on 08 8370 3344, or email sales@inkjetonline.com.au as soon as possible and we will do what we can.
I have not received an email confirmation for my order, what’s wrong?
This is usually due to the fact that an incorrect email address was used when registering or a typographical error was made when you entered your email address.
To help us keep our records correct and up to date, you can change your email address through the “My Account” at the top of the page or by sending us an email via our “Contact Us” form with your name, phone number and the correct email address. This should allow us to accurately locate your order and correct the error.
Can I shop with you even if I don’t have a PayPal account?
Yes, you can. We use the PayPal payment gateway for processing payments for our online store. You do not need to have a PayPal account to shop with us.
When your ready to make your payment you will see two choices, ‘login to your PayPal account’ and ‘use another card’ options. If you don’t have a paypal account you would choose the ‘use another card’ option. Simply put in your card details and your payment for your order will be processed.
Do you offer accounts?
At this time we require payment before orders are dispatched.
Shopping with Inkjet Online
Do you have stores when I can pick up my order?
Unfortunately no we do not have conventional stores. This was done on purpose to keep overheads as low as possible in order to keep prices as low as possible. Instead we have a central order facility which sorts orders and allocates them to the dispatch centre for immediate picking and prompt delivery. We do not offer ‘click and collect’ at this time.
Is there an advantage to registering / creating an account?
Creating an account is free and recommended for anyone wishing to place orders with us on a regular basis. It allows members to view orders they have previously created and to reorder based on these past orders. Once registered you can modify your account details, view the status of outstanding orders and subscribe to our newsletters which may contain discount vouchers, important information or upcoming products.
We’ve just launched a rewards system – when you register and shop with us you will accrue points which can then be used for discounts in our store.
Do you accept phone or fax orders?
Please place your order online. We do not accept phone orders or fax orders as our payment system requires you to enter details online.
How do I find the cartridges I want to order?
Use the search box. Simply type in your cartridge number or machine model number.
How do I place an order?
It’s easy to place an order online. Once you have located the items you need simply place the item you require in your shopping cart by selecting the quantity you wish to order and clicking the “Add To Cart” buttons.
You may change the contents of your shopping cart at anytime, by selecting “Shopping Cart” from the top menu. When you add items, your shopping cart will be updated and a summary will be displayed at the top of the right hand menu. When you are finished, click on the “Check out” menu option on the top menu to complete your order.
How do I know if my order has been received?
You will receive an email confirmation that your order has been received, this is to indicate that we have received your sales order.
Do I receive an invoice for my order?
Yes you will receive an invoice. Your invoice will be emailed to you once your order has been packed and shipped. Parcel tracking information will also be supplied on your invoice.
Product Information
What are Genuine Ink & Toner Cartridges?
Genuine OEM ink and toner cartridges are manufactured by the original brand manufacturer of the printer they are being used for. OEM stands for Original Equipment Manufacturer. For example, genuine HP inks and toners are manufactured by HP and genuine Canon inks and toners are manufactured by Canon. Genuine inks and toner cartridges are designed specifically for the printer model they are used for and the paper type used by that printer model and are original and brand new.
Genuine ink and toner cartridges typically have the highest page yields. Except in rare cases, compatible and remanufactured inks and toners do not last as long as genuine inks and toners and print far less pages. Genuine ink cartridges and toner cartridges are more durable and are able to maintain print quality while printing more pages. Many genuine cartridges actually have higher page yields, which cannot be matched by compatible and remanufactured cartridges.
Nothing beats the original. Genuine cartridges are higher quality products that perform at a higher level than compatible and remanufactured cartridges. In summary, genuine OEM cartridges produce superior text and image quality that does not fade over time, more accurate colouring, higher page yields, and carry no risk of malfunctioning and damaging the printer whereas compatible and remanufactured toners carry significant risk. However, due to being higher quality products, genuine toners come at a higher price tag.
Using genuine OEM products also ensures you don’t have to worry about the dreaded ‘firmware update’ making your compatible cartridge useless.
Genuine OEM cartridges are manufactured by the manufacturer they are used for and as a result do not carry the risk of malfunctioning that compatible and remanufactured cartridges carry.
What is a Compatible Ink or Toner Cartridge?
Compatible ink cartridges and toner cartridges are manufactured by a third party manufacturer. Compatible cartridges are also referred to as generic cartridges. Compatible inks or toners have no affiliation with the original manufacturer of the printer, OEM brands. Compatible manufacturers essentially attempt to replicate the original toner or ink cartridge design without infringing on the original manufacturer’s product patent. Like generic prescription medication, many compatible cartridges are very close replicates of the original toner or ink model, however many also are very far off from the original.
With compatible printer cartridges many compatible manufacturers are able to produce toners and inks that tightly mirror the original model, the fact remains that you are putting a product into your printer that was not manufactured by the same manufacturer of the printer and problems can and often do arise when using compatible inks and toners. The quality of the toner is inconsistent across different compatible models and you never truly know what you’re getting.
With compatible toners, the problems that can arise are caused by several factors such as variation in electrostatic qualities, melting points, pigments and particle sizes. These factors can and often do result in the toner leaking and damaging the printer.
With remanufactured toners, waste toner and paper debris can be left in the cartridge from each print job, which often leads to backgrounding issues and the remanufactured toner becoming contaminated.
The biggest problem in todays market is OEM manufacturers firmware updates. If you intend to use compatible or generic cartridges in your printer, you must be aware of firmware updates. If you accept an update, or your printer updates automatically the chip on the generic / compatible cartridge can no longer be read by your printer / machine – making your generic cartridge useless.
What is a Remanufactured Toner Cartridge?
Remanufactured toner cartridges are toners that have been used and then refilled. Remanufactured toners are also referred to as refilled toner cartridges. These toner cartridges are refilled with generic toner powder and used components replaced. There can also be inconsistencies using remanufactured toners. They are refilled with generic powder and the chip needs to be reset or replaced. You must also be aware of firmware updates if you intend to use remanufactured printer cartridges.
