❓ Help & Information
Can’t find what you need? Email sales@inkjetonline.com.au.
🚚 Shipping & Delivery AU-wide
Street addresses (non-bulky)
- FREE on orders over $199*
- $11.95 flat rate under $199
Printers & bulky items (street)
- $18.95 — free shipping does not apply
PO Box / Parcel Locker / Locked Bag
- $11.95 when your cart is $199+
- $23.90 when under $199
- Printers & bulky to PO Box/Locker: $37.90
Why a surcharge? Our carrier bills two consignments to PO Boxes/Parcel Lockers.
Dispatch & delivery times
- Same-day dispatch for orders placed by 2 pm AEDT (Mon–Fri, excl. holidays)
- Typical delivery: 1–2 business days metro; up to 5 days remote
- Printers/bulky may take longer
*Free street delivery excludes PO Box/Parcel Locker and all printers/bulky items. Prices include GST.
🔍 Order Tracking
We email your tracking number and invoice as soon as your order ships. Track online any time.
📦 Stock & Availability
Need to confirm stock for a time-sensitive order? Email sales@inkjetonline.com.au and we’ll check before you buy.
🏠 Pickup & Phone Orders
- Online-only — no store pickup
- No phone/fax orders; please order securely online
🔎 Finding Products
Use search — type your cartridge code or printer model for instant results (e.g., CF226A).
📄 Invoices & Refunds
- Invoices are emailed when shipped and available in your account
- Out-of-stock refunds are processed the same day (your bank may take a few days to reflect)
💳 Payment Options
- Credit/Debit via Stripe (Visa & MasterCard)
- Bank EFT also accepted
🔄 Changes & Accounts
- Orders can’t be changed or cancelled after payment confirmation
- Pre-payment required; no credit accounts