Change-of-Mind Returns

Unused genuine cartridges may be returned within 30 days of purchase, subject to approval and a 20% restocking fee.
Products must be unopened, undamaged and in their original packaging.
Opened, refilled or tampered cartridges are not eligible for change-of-mind returns.
For other products, please contact us to check change-of-mind return eligibility.

Faulty or Incorrect Products

If a product appears faulty, arrives damaged or differs from what you ordered, please contact us with the details.
We may ask for photos, print samples or reasonable troubleshooting to help assess the issue.
Faulty-product claims are assessed under the Australian Consumer Law and are not restricted to our 30-day change-of-mind period.
Original packaging is not required for a faulty-product claim.

Preparing Your Return

Contact us before posting so we can provide a Return Authorisation number and the correct address.
Use a sturdy outer box and suitable cushioning to protect the product in transit.
Include your order number or other proof of purchase and any return reference provided.
Keep your tracking details and postage receipt.

Request a Return by Email

Please email us with the subject line Return Request – [Your Order Number].

Please include:

Your full name.

Invoice or order number.

Product name or product code.

Quantity you wish to return.

Reason for the return, such as a suspected fault or goods no longer required.

A description of any fault and troubleshooting already completed.

For printer cartridge issues, please also include your printer model, any error message displayed, and relevant photos or print samples where possible.

Email a Return Request

The button opens your email application with a suggested subject and details to complete. You can also copy the email address into your preferred email service.

What Happens Next?

We will review your email and contact you if further details or troubleshooting are needed.

If a return is required, we will provide the return reference, delivery address and shipping instructions.

Once the product is received, we will assess it and advise you of the outcome and available options.

Where a refund is due, we will process it promptly, usually to the original payment method. Your financial institution may take several business days to display the funds.

Products may need to be returned to different locations. Please obtain the correct return address before posting. A Return Authorisation number helps us track your request and does not limit your rights under the Australian Consumer Law.

Return Shipping & Fees

Approved change-of-mind returns: return shipping is at the customer's expense, and a 20% restocking fee applies to eligible genuine cartridges.

Original delivery charges are not refunded for change-of-mind returns. Any additional supplier return freight charge will be explained before you proceed.

Confirmed faulty products: no restocking fee applies, and we will arrange or reimburse reasonable return shipping costs. Please retain your postage receipt.

Incorrect products supplied by us: we will arrange the appropriate return or replacement at no additional cost to you.

Compatible Cartridges & Firmware Updates

Printer firmware updates can affect the recognition and operation of compatible cartridges, including cartridges that previously worked correctly.

If your request concerns a compatible cartridge, please tell us whether your printer's firmware was recently updated and include the error message displayed. This helps us assess the cause and advise on the available options.

Firmware-related requests are assessed on their individual circumstances, including your rights under the Australian Consumer Law.