Returns & Refunds

Please review our returns policy before requesting a Return Authorisation number. This helps us process your request correctly and provide the right return instructions.

Product Condition

Items must be unopened, undamaged and in original condition.
Refilled or tampered cartridges are not eligible for return.
Insufficient packaging that leads to damage may void the refund.

Packaging Requirements

Use a sturdy box for returns — please do not use soft satchels.
Retain the original product packaging for supplier return assessment.
Include your proof of purchase with the returned item.

Returnable Items

Unused genuine cartridges may be returned within 30 days, subject to a 20% restocking fee.
Faulty products may be returned within 30 days, after troubleshooting where required.

How to Request a Return

Contact us for a Return Authorisation number and the correct return address.
Package the item securely. The customer is responsible for return shipping costs.
Once received, we will assess the item condition and return eligibility.
Approved refunds are issued within 14 days of supplier confirmation.

Refund Deductions

Original order shipping fee, if applicable.
Courier fee for returning the product to our supplier.
20% restocking fee on non-faulty returns.

Non-faulty items uncollected within 14 days may be disposed of.

Request a Return

To initiate a return, please complete our Return Authorisation form below. For help before submitting the form, please contact our support team.