Your use of this website and purchase of our products and services is an acceptance of Inkjet Onlines terms and conditions as described on this and other pages on our site. Please read all the information below before requesting a return number.
Product must be returned to us in 100% new condition.
No damage, opened or otherwise – refund request will be denied.
If your product is not packaged appropriately and damaged in transit we cannot refund.
Returning an item? Let’s make it easy:
Before you get started:
- Read this! We have some guidelines to help everything go smoothly.
- Contact us for a Return Authorization (RA) number. We can’t accept returns without one.
What can I return?
- Most unused, unopened items within 30 days of purchase. Genuine ink & toner cartridges only. A 20% restocking fee will apply.
- Faulty products within 30 days of purchase. We’ll need some info to troubleshoot first.
Things to keep in mind:
- Package it securely! A sturdy box is best, not a soft satchel. We can’t refund damaged items.
- Keep the original packaging. We need it to send it back to our supplier.
- Don’t open or refill cartridges. We can’t accept them if they’ve been tampered with.
- Hold onto your receipt. You’ll need it for the return process.
What happens next?
- Get an RA number from us. We’ll also tell you where to send the item.
- Send it back securely. You’ll be responsible for shipping costs.
- We’ll check it out. If it’s eligible for a refund, we’ll issue it within 14 days of receiving confirmation from our supplier.
- Costs will be deducted from your refund:
- Shipping Fee on Original Order (if any)
- Courier Fee to return your product for credit to our suppliers
- Applicable restocking fee (20% for unwanted items)
- If it’s not faulty, you’ll have 14 days to pick it up. After that, we’ll dispose of it.
We value your business! If you have any questions, please contact us. We’re here to help make your return experience as smooth as possible.
