General Guidelines

• Product Condition: Must be returned in 100% new condition. No damage, opened, or otherwise – refund requests will be denied.
• Packaging: If your product is not packaged appropriately and damages in transit, we cannot issue a refund.

Returning an Item? Let’s Make It Easy

Before You Get Started:

• Read This: We have some guidelines to help everything go smoothly.
• Contact Us: You’ll need a Return Authorisation (RA) number. We can’t accept returns without one.

What Can I Return?

• Unused, Unopened Items: Most items within 30 days of purchase. Genuine ink & toner cartridges only. A 20% restocking fee will apply.
• Faulty Products: Within 30 days of purchase. We’ll need some info to troubleshoot first.

Things to Keep in Mind

• Package Securely: Use a sturdy box, not a soft satchel. We can’t refund damaged items.
• Original Packaging: Keep it—we need it to send the item back to our supplier.
• Don’t Tamper: We can’t accept opened or refilled cartridges.
• Receipt: Hold onto it—you’ll need it for the return process.

What Happens Next?

• Get an RA Number: Contact us—we’ll also provide the return address.
• Send It Back: Ship securely. You’re responsible for shipping costs.
• We’ll Review: If eligible, we’ll issue a refund within 14 days of supplier confirmation.
• Costs Deducted from Refund:
  • Shipping Fee on Original Order (if any)
  • Courier Fee to return your product for credit to our suppliers
  • Applicable restocking fee (20% for unwanted items)
• Non-Faulty Items: You’ll have 14 days to pick up. After that, we’ll dispose of it.

Request a Return

We value your business! If you have any questions, please contact us. We’re here to help make your return experience as smooth as possible. Fill out the form below to request a return authorisation.