⚙️ Printer Firmware Updates & Generic Cartridges
Firmware updates can improve your printer—but may also render generic cartridges incompatible. Here’s what you need to know.
What Are Firmware Updates?
Your printer’s firmware is its internal software. Manufacturers release updates to fix bugs, improve performance, or add security patches. You can install these manually via the printer’s display or automatically if enabled.
How Updates Affect Generic Cartridges
- Generic cartridges match a specific firmware version.
- After an update, your printer may behave like a “new” model that cannot recognise older compatibles.
- For example, an MB5360 could become an “MB5360 2,” causing “Cartridge Cannot Be Recognised” errors.
Common Issues & Solutions
- “Cannot Detect Ink” or “Ink Cartridge Cannot Be Recognized” often means a firmware mismatch.
- Try reverting to the previous firmware if possible.
- Otherwise, switch to genuine cartridges to restore compatibility.
Our Recommendation
If you’re unsure about firmware updates, we advise using genuine cartridges. This ensures uninterrupted operation and avoids incompatibility issues.
Refund Policy
Please note we cannot process refunds for generic cartridges rendered unusable by firmware updates.