Privacy Policy

Information We Collect

We may collect personal and non-personal information when you browse our website, place an order, contact us or subscribe to communications.

• Order Information: Name, email address, phone number, billing address, shipping address and purchase details.
• Account Information: Login details and account preferences if you create an account.
• Payment Information: Payments are securely processed by third-party providers. Inkjet Online does not store full credit card details.
• Technical Information: Browser type, operating system, IP address, referring website and general usage information.
• Marketing Information: Email subscription preferences and interactions with promotional emails.

How We Use Your Information

• Process and dispatch customer orders.
• Provide customer service and technical support.
• Send order confirmations, invoices and shipping updates.
• Improve website performance, usability and product offerings.
• Detect fraudulent or suspicious activity.
• Send promotional or marketing communications where consent has been provided.

Important: Inkjet Online does not sell or rent customer personal information to third parties.

Cookies & Analytics

Our website uses cookies and similar technologies to improve user experience, remember preferences and analyse website traffic.

• Cookies may store browsing preferences or shopping cart information.
• Analytics tools may collect anonymised website usage information.
• Advertising and remarketing services may use cookies to display relevant advertisements.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Advertising & Remarketing

Inkjet Online may use advertising services including Google Ads and related remarketing technologies.

• Third-party vendors may display Inkjet Online advertisements across the internet.
• Advertising cookies may be used to show ads based on previous visits to our website.
• You can manage advertising preferences through Google Ads Settings.

Payment Security

Online payments are processed securely through trusted third-party payment providers using encrypted SSL connections.

• Secure checkout is protected by SSL encryption.
• Payment providers manage sensitive card information directly.
• Inkjet Online does not store complete customer credit card details on its servers.

How We Share Information

Personal information may be shared with trusted service providers only where necessary to operate our business and fulfil customer orders.

• Courier and shipping providers for delivery purposes.
• Payment gateways and fraud prevention services.
• Website hosting, analytics and technical support providers.
• Authorities where disclosure is required by law.

Email Communications

If you subscribe to marketing emails, we may send product updates, promotions or special offers.

• You may unsubscribe at any time using the unsubscribe link included in marketing emails.
• Transactional emails relating to orders or customer service may still be sent where necessary.

Data Retention

We retain customer information only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes and maintain business records.

Third-Party Links

Our website may contain links to external websites. Inkjet Online is not responsible for the privacy practices or content of third-party websites.

Your Rights

You may contact us to request access to personal information we hold about you, or to request corrections where appropriate.

• You may request updates to inaccurate personal information.
• You may request removal from marketing communications.
• Some information may need to be retained for legal or operational reasons.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes to our services, website functionality or legal obligations. Continued use of the website after updates indicates acceptance of the revised policy.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact Inkjet Online through our website contact page.