🔄 Returns & Refunds
Please review our policy below before requesting a Return Authorisation (RA) number.
Product Condition
- Items must be unopened, undamaged, and in original condition.
- Refilled or tampered cartridges are not eligible.
- Insufficient packaging that leads to damage voids the refund.
Packaging Requirements
- Use a sturdy box—no soft satchels.
- Retain original packaging for supplier return.
- Include your proof of purchase.
Returnable Items
- Unused, genuine cartridges within 30 days (20% restocking fee).
- Faulty products within 30 days—please allow troubleshooting first.
How to Request a Return
- Contact us for a Return Authorisation (RA) number and the correct return address.
- Package securely—the customer is responsible for return shipping costs.
- Upon receipt, we will assess item condition and eligibility.
- Approved refunds are issued within 14 days of supplier confirmation.
Refund Deductions
- Original order shipping fee (if applicable).
- Courier fee for returning the product to our supplier.
- 20% restocking fee on non-faulty returns.
Non-faulty items uncollected within 14 days will be disposed of.
Request a Return
To initiate a return, please complete our Return Authorisation form below. If you have any questions, contact our support team, and we will assist you promptly.